Senior Client Service Operations Manager - Western (Remote)
Proof · Remote - United States
Posted 16 days ago · $120,000-$140,000
or apply directly on Proof's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Proof's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 6% of Proof's roles list one
- Ghost-job risk at Proof
- high 101 stale, 1 reposted of 124 open
- Hiring momentum
- 129 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Proof's own greenhouse board since 2026-08-03. Full hiring picture for Proof.
About this role
The Senior Client Service Operations Manager will oversee the Operations function, managing 3-5 Operations Managers and ensuring the effectiveness of the operational model. Key responsibilities include owning service level agreements (SLAs), designing service models, prioritizing operational problems, and building organizational resilience. The role also emphasizes leadership development and cross-functional collaboration to enhance operational performance and meet strategic goals.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Proof as an employer.
What you need
- 7+ years of operations experience
- 2+ years managing managers
- Demonstrated track record owning function-level KPIs
- Proven people leader
- Strong analytical and structured-thinking skills
- Excellent executive communication
Nice to have
- High-growth, service-delivery, or regulated-industry experience
- Experience in legal services, service of process, or complex service-delivery environments
- Advanced degree or Lean/Six Sigma certification
What you get
- Health benefits including vision and dental
- Flexible time off
- Salary range $120,000-$140,000 depending on experience
- Eligible to participate in company bonus plan
Worth weighing
- Must align schedule with West Coast business hours (12-8pm ET)
- Role requires managing multiple teams and high-pressure situations
- Focus on building operational capacity without proportional investment may imply resource constraints
Summarised from Proof's posting. Read the full original.
Listed by Proof on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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