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Proof

Customer Success Manager, Law Firms

Proof · Remote - United States

Posted 6 days ago · $130,000-$150,000

or apply directly on Proof's site. We never take the application ourselves.

Is this posting real?

This role has been open
6 days
Proof's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
11% of Proof's roles list one
Ghost-job risk at Proof
high
121 stale, 1 reposted of 134 open
Hiring momentum
139 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Proof's own greenhouse board since 2026-08-03. Full hiring picture for Proof.

About this role

As a Customer Success Manager at Proof, you will be responsible for retaining and growing revenue across a portfolio of law-firm customers. Your role involves building relationships with key stakeholders, identifying expansion opportunities, and collaborating with Account Executives to ensure new clients become long-term partners. You will also monitor customer sentiment and performance metrics to proactively address risks and drive growth.

Our read on this posting4.2out of 5
benefits
3/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Proof as an employer.

What you need

  • 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role
  • Track record of turning account insight into qualified, closed expansion revenue
  • Ability to build credibility with firm owners and managing partners
  • Willingness to travel 20-25% of the time for onsite customer visits, events, and internal meetings
  • Ownership of customer success as revenue protection and growth

Nice to have

  • Experience with law firms
  • Experience in legal technology
  • Experience with usage-based/consumption revenue models

What you get

  • Medical, dental, vision, disability insurance
  • Paid parental leave
  • 401(k)
  • Paid time off and paid holidays
  • Work-from-home stipend

Worth weighing

  • Role is revenue-accountable, which may add pressure compared to traditional support roles
  • Travel requirement of 20-25% may not suit all candidates

Summarised from Proof's posting. Read the full original.

Listed by Proof on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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