or apply directly on Presence's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 35 days Presence's roles stay open a median of 52 days
- Reposted
- No
- Salary listed
- Yes 86% of Presence's roles list one
- Ghost-job risk at Presence
- high 4 stale, 0 reposted of 7 open
- Hiring momentum
- 11 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Presence's own greenhouse board since 2026-08-03. Full hiring picture for Presence.
About this role
The Service Delivery Associate at Presence plays a crucial role in coordinating operational service delivery for low-complexity school districts. This position involves managing referrals from intake through service initiation, ensuring effective communication with district partners, and collaborating with cross-functional teams to resolve operational issues. The role requires maintaining operational standards and contributing to continuous improvement initiatives while being available for on-camera engagement during core working hours.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Presence as an employer.
What you need
- 1+ years of experience in operations, customer success, account coordination, project coordination, service delivery, or a related field
- Experience managing multiple priorities while meeting service level expectations
- Strong organizational, communication, and problem-solving skills
- Ability to build productive relationships with internal and external stakeholders
- Comfortable working with operational systems, spreadsheets, CRMs, and reporting tools
- Demonstrated ability to identify issues, prioritize work, and escalate operational risks appropriately
Nice to have
- Experience supporting K-12 education, healthcare, staffing, or service organizations
- Familiarity with referral management, scheduling, provider coordination, or customer operations
- Experience working within remote, cross-functional teams
- Experience supporting multiple customer accounts simultaneously
What you get
- Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
- Flexible paid time off for salaried team members and 15 days paid time off for hourly team members
- 401K savings plan with a discretionary company match
- $500 home office stipend
- Company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
- Wellness programs with Headspace, Peloton and One Medical
Worth weighing
- Limited travel may be required for department offsites or team gatherings
- The role requires being available on-camera during core working hours, which may not suit all candidates
- Presence is unable to provide visa sponsorship for this position, candidates must be authorized to work in the US
- Candidates in certain states may not be eligible for the listed salary range due to minimum salary thresholds
Summarised from Presence's posting. Read the full original.
Listed by Presence on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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