or apply directly on Presence's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Presence's roles stay open a median of 52 days
- Reposted
- No
- Salary listed
- Yes 86% of Presence's roles list one
- Ghost-job risk at Presence
- high 4 stale, 0 reposted of 7 open
- Hiring momentum
- 11 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Presence's own greenhouse board since 2026-08-03. Full hiring picture for Presence.
About this role
The Customer Experience Specialist at Presence is responsible for managing a portfolio of school and district partners, ensuring the technology platform meets their needs. This role involves leading onboarding and training for customers, developing success plans, and driving user adoption and satisfaction. The specialist will also collaborate with various teams to enhance customer engagement and retention throughout the customer lifecycle.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Presence as an employer.
What you need
- 3+ years of experience in Customer Success, account management, implementation, or a consultative customer-facing role, preferably in SaaS or education technology
- Ability to self-start and work independently
- Passion for mission-driven impact in education and innovation
- Proven track record of leading systems initiatives from planning to execution
- Strong analytical skills to maintain overview of customer experience
- Exceptional communication and collaboration skills
What you get
- Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
- Flexible paid time off and 15 days paid time off starting for hourly team members
- 401K savings plan with a discretionary company match
- $500 home office stipend
- Company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
- Wellness programs with Headspace, Peloton and One Medical
Worth weighing
- Up to 10% travel may be required for in-person connections
- Role involves a strong emphasis on customer engagement and satisfaction metrics
- No specific mention of technology stack or tools used beyond SaaS platforms Kanga and Education Modified
- Presence is unable to provide visa sponsorship for this position
Summarised from Presence's posting. Read the full original.
Listed by Presence on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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