or apply directly on Outreach's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Outreach's roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 0% of Outreach's roles list one
- Ghost-job risk at Outreach
- low 0 stale, 3 reposted of 33 open
- Hiring momentum
- 56 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Outreach's own lever board since 2026-08-04. Full hiring picture for Outreach.
About this role
The Staff Technical Escalations Manager at Outreach will lead the Escalations and Supportability team, focusing on managing critical incidents and improving product quality and supportability. This role involves coordinating responses to escalations, conducting post-mortem analyses, and ensuring effective communication across various stakeholders. The manager will also be responsible for executive reporting and aligning teams to mitigate risks associated with high-impact customer issues.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Outreach as an employer.
What you need
- Strong communication skills
- Ability to navigate complex cross-functional issues
- Technical competence
- Process-oriented mindset
- Experience with incident management and escalation processes
- Ability to work under pressure and remain calm
Worth weighing
- Periodic on-call or after-hours participation may be required
- Role involves high visibility and interaction with executive levels
- Focus on process improvement rather than urgency alone
Summarised from Outreach's posting. Read the full original.
Listed by Outreach on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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