or apply directly on Otter's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Otter's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 70% of Otter's roles list one
- Ghost-job risk at Otter
- high 20 stale, 0 reposted of 27 open
- Hiring momentum
- 33 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Otter's own greenhouse board since 2026-08-03. Full hiring picture for Otter.
About this role
The Middleware Solutions Engineer I role involves managing technical relationships with POS providers and restaurant partners, supporting integrations, and handling escalated operational requests. The engineer will work closely with various internal teams to ensure technical excellence and improve processes while diagnosing and resolving production issues. This position is highly autonomous and focuses on enhancing customer outcomes and operational efficiency.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Otter as an employer.
What you need
- 2 to 5 years of customer-facing technical support, technical operations, or technical account management experience
- Experience managing technical projects or coordinating implementations
- Strong technical troubleshooting and root cause analysis skills
- Working knowledge of SQL
- Familiar with at least one language, JS or Python preferred
- Familiarity with APIs and high-level software architecture concepts
Nice to have
- Experience working with POS systems, restaurant technology, or delivery platforms is highly preferred
- Experience working in production systems in cloud environments such as GCP or AWS
- Experience with JIRA or similar project management tools is a plus
What you get
- Medical, dental, and vision insurance (multiple plans, incl. HSA options)
- Company-paid life and disability insurance (short- and long-term)
- Voluntary insurance: accident, critical illness, hospital indemnity
- Optional supplemental life insurance for self, spouse, and children
- Pet insurance discount
- 401(k)
Worth weighing
- Role requires working onsite five days a week in Los Angeles office
- Base salary range is provided, but actual compensation may vary based on experience and qualifications
- Benefits are subject to change at the company's discretion
Summarised from Otter's posting. Read the full original.
Listed by Otter on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Otter
- Operations Analytics EngineerLos Angeles, CA
- Sales Development RepresentativeBogotá, COL
- Enterprise Customer Success ManagerLos Angeles, CA