or apply directly on Otter's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Otter's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 70% of Otter's roles list one
- Ghost-job risk at Otter
- high 20 stale, 0 reposted of 27 open
- Hiring momentum
- 33 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Otter's own greenhouse board since 2026-08-03. Full hiring picture for Otter.
About this role
As an Enterprise Customer Success Manager, you will manage a portfolio of global enterprise accounts, focusing on driving revenue and retention through strategic partnerships and data-driven insights. Your role will involve leveraging your industry expertise to provide valuable solutions, solving complex business challenges for customers, and building strong relationships with stakeholders. You will also track performance metrics and advocate for customer needs within the company.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Otter as an employer.
What you need
- 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting
- Proven success managing complex, high-value customer relationships at the enterprise level
- Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems
- Exceptional communication, stakeholder management, and relationship-building skills
- Data-driven mindset with the ability to translate metrics into business impact
- Experience navigating product conversations and influencing cross-functional teams
What you get
- Medical, dental, and vision insurance (multiple plans, incl. HSA options)
- Company-paid life and disability insurance (short- and long-term)
- Voluntary insurance: accident, critical illness, hospital indemnity
- Optional supplemental life insurance for self, spouse, and children
- Pet insurance discount
- 401(k)
Worth weighing
- Role requires onsite work five days a week
- Base salary range is provided, but actual compensation may vary based on individual qualifications
- Benefits are subject to change at the company's discretion
Summarised from Otter's posting. Read the full original.
Listed by Otter on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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