or apply directly on NICE's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days NICE's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 1% of NICE's roles list one
- Ghost-job risk at NICE
- low 0 stale, 15 reposted of 188 open
- Hiring momentum
- 407 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.
About this role
The Senior Customer Success Manager at NICE is responsible for managing customer relationships throughout their lifecycle, ensuring high satisfaction and product adoption. This role involves negotiating contract renewals, identifying expansion opportunities, and advocating for customers internally. The manager will also conduct business reviews, monitor account health, and facilitate onboarding of new cloud solutions to enhance customer experience and retention.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.
What you need
- Minimum 5+ years’ experience in a customer-facing role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands-on Customer Success Manager in the Cloud ecosystem
- 3+ years working within hosted or Software as a Service business-model
- Ability to engage in technical dialogue with customers and internal audiences
- Experience in managing the business aspects of large Enterprise-level customers
- Demonstrated experience in a fast-paced environment and meeting customer time constraints
Nice to have
- Experience with Workforce Management Systems
- Bachelor’s degree or equivalent experience
- Experience working with Gainsight, Salesforce.com and ServiceNow
What you get
- Flexible work model with 2 days in office and 3 days remote
- Opportunities for internal career growth across multiple roles and locations
Worth weighing
- No salary listed
- Focus on customer retention and upselling may require strong sales skills
- Role involves significant internal advocacy and communication with senior leaders
Summarised from NICE's posting. Read the full original.
Listed by NICE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at NICE
- Account Executive - EastUSA - Remote
- Public Safety Solutions EngineerUSA - Remote
- Team Lead, AI EngineeringUSA - Atlanta, GA; USA - Hoboken, NJ; USA - Sandy, UT
- Manager, Customer ServiceUSA - Richardson, TX
- Senior Account Executive - UK&IUnited Kingdom - London
- Renewal Account Manager, CXUSA - Remote
- Professional Services EngineerIndia - Pune
- Specialist Software EngineerIndia - Pune