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NICE

Director, Business Consulting, VRS, CX

NICE · Canada - Remote

Posted about 2 months ago

or apply directly on NICE's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
NICE's roles stay open a median of 66 days
Reposted
No
Salary listed
No
1% of NICE's roles list one
Ghost-job risk at NICE
high
141 stale, 15 reposted of 188 open
Hiring momentum
407 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.

About this role

The Director of Value Realization Services (VRS) at NiCE is responsible for leading a team of business consultants to ensure customers achieve measurable business value from their NICE solutions. This role involves overseeing consulting engagements, managing business performance metrics, and serving as a trusted advisor to senior customer executives. The director will also collaborate with various departments to align strategies and drive operational excellence within the organization.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.

What you need

  • 12+ years of experience in consulting, CX strategy, contact center transformation, organizational change management within enterprise software/SaaS
  • Proven success leading consulting teams that deliver measurable business value through the use and maturation of CX technology solutions
  • Strong understanding of CCaaS and modern AI CX capabilities, including the strategic application of AI to enhance outcomes
  • Strong business, financial, operational acumen, including managing P&L
  • Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value
  • Familiarity with NICE CXone or comparable CCaaS platforms

Nice to have

  • MBA or advanced degree in Business, Analytics, Data Strategy, or a related field

Worth weighing

  • No salary listed
  • Role requires strong leadership and operational management skills
  • Emphasis on measurable outcomes and customer satisfaction may indicate a high-pressure environment

Summarised from NICE's posting. Read the full original.

Listed by NICE on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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