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NICE

Director, Business Consulting, VRS, CX

NICE · USA - Remote

Posted about 2 months ago

or apply directly on NICE's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
NICE's roles stay open a median of 66 days
Reposted
No
Salary listed
No
1% of NICE's roles list one
Ghost-job risk at NICE
high
141 stale, 15 reposted of 188 open
Hiring momentum
407 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.

About this role

The Director of Value Realization Services (VRS) at NiCE is responsible for leading a team of business consultants to ensure customers achieve measurable business value from their solutions. This role involves managing consulting engagements, overseeing business performance metrics, and driving operational excellence while serving as a trusted advisor to senior customer executives. The director will also collaborate with various departments to align strategies and enhance customer outcomes.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
5/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.

What you need

  • 10+ years of experience in consulting, CX strategy, contact center transformation, organizational change management within enterprise software/SaaS
  • Proven success leading consulting teams that deliver measurable business value through the use and maturation of CX technology solutions
  • Strong understanding of CCaaS and modern AI CX capabilities, including the strategic application of AI to enhance outcomes
  • Strong business, financial, operational acumen, including managing P&L
  • Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value
  • Familiarity with NICE CXone or comparable CCaaS platforms is required

Nice to have

  • MBA or advanced degree in Business, Analytics, Data Strategy, or a related field

Worth weighing

  • No salary listed
  • Role involves significant responsibility in managing performance metrics and consulting delivery
  • Requires strong leadership and strategic thinking in a fast-paced environment

Summarised from NICE's posting. Read the full original.

Listed by NICE on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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