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NICE

Renewal Account Manager, CX

NICE · USA - Remote

Posted 23 days ago

or apply directly on NICE's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
NICE's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of NICE's roles list one
Ghost-job risk at NICE
low
0 stale, 15 reposted of 188 open
Hiring momentum
407 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.

About this role

The Renewal Account Manager, CX at NiCE is responsible for managing contract renewals and negotiations with customers, ensuring revenue retention and growth. This role involves preparing financial reports, engaging with clients to understand their needs, and collaborating with internal teams to achieve favorable contract terms. The position requires effective communication and problem-solving skills to navigate negotiations and maintain strong customer relationships.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.

What you need

  • Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience
  • 4+ years applicable experience in contract negotiation
  • 4+ years in contact center or service delivery
  • Experience with SAAS billing models
  • Demonstrated experience in a fast-paced environment and meeting customer contract timelines
  • Demonstrated experience working independently with little to no daily supervision

Nice to have

  • Account Management or sales experience

Worth weighing

  • No salary listed
  • Role involves significant negotiation responsibilities which may be high pressure
  • Position requires familiarity with competitors and market strategies
  • Fast-paced environment may require quick adaptability to changing situations

Summarised from NICE's posting. Read the full original.

Listed by NICE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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