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NICE

Manager, Customer Service

NICE · USA - Richardson, TX

Posted 29 days ago · $214,386.00 to $321,579.00

or apply directly on NICE's site. We never take the application ourselves.

Is this posting real?

This role has been open
29 days
NICE's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
1% of NICE's roles list one
Ghost-job risk at NICE
low
0 stale, 15 reposted of 188 open
Hiring momentum
407 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.

About this role

The Manager of Customer Service at NiCE will lead the deployment of large-scale SaaS platforms in enterprise contact centers, ensuring timely delivery and effective onboarding. This role involves collaboration with various teams to enhance system performance and customer satisfaction, while also managing workforce and quality management software. The manager will oversee global teams, implement AI-driven service initiatives, and establish performance metrics across regions.

Our read on this posting4.0out of 5
benefits
1/5
freshness
4/5
career value
5/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.

What you need

  • Master’s degree or foreign equivalent in Information Systems, Computer Science, or related field
  • 5 years of experience in the job offered or related occupation
  • Experience in Service, Customer Success, or Contact Center-related industries
  • Leading large-scale SaaS deployments in enterprise environments
  • Experience with CRM systems (Zendesk, Salesforce, Amazon Connect)
  • Experience with voice/telephony platforms

What you get

  • Hybrid telecommuting permitted pursuant to company policy
  • Salary range of $214,386.00 to $321,579.00 per year

Worth weighing

  • High salary range may indicate high expectations or pressure
  • Role involves managing global teams, which may require flexibility and adaptability
  • Focus on AI-driven initiatives may suggest a fast-paced, evolving work environment

Summarised from NICE's posting. Read the full original.

Listed by NICE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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