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NICE

Lead Software Engineer, AI, CX

NICE · Australia - Sydney

Posted about 2 months ago · Previously reposted

or apply directly on NICE's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
NICE's roles stay open a median of 66 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
1% of NICE's roles list one
Ghost-job risk at NICE
high
141 stale, 15 reposted of 188 open
Hiring momentum
407 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.

About this role

The Lead Software Engineer, AI at NiCE is responsible for implementing and delivering AI-driven solutions within the NICE CXone ecosystem. This role involves configuring conversational AI platforms, building integrations, and ensuring high-quality project deliverables. The engineer will also collaborate with teams to clarify technical details and support testing and validation activities.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.

What you need

  • Bachelor’s degree in technical or business field or equivalent work experience
  • 7+ years of professional experience
  • 3+ years in digital channels or AI/Bot software applications preferred
  • Strong proficiency in JavaScript
  • Solid understanding of REST API integration patterns
  • Modern authentication (OAuth2, OIDC, SAML)

Nice to have

  • Experience designing and deploying enterprise-grade conversational flows and AI orchestration
  • Experience with NiCE CXone products or other cloud-based contact center platforms
  • Experience with enterprise conversational AI platforms
  • Experience with monitoring, logging, and debugging tools for distributed systems
  • Knowledge of databases (SQL/NoSQL) and data integration patterns

What you get

  • Hybrid work model (2 days in office, 3 days remote)
  • Opportunities for internal career growth
  • Collaborative and creative work environment

Worth weighing

  • No salary listed
  • Customer-facing role may require strong interpersonal skills
  • Experience with specific platforms may be beneficial but not mandatory

Summarised from NICE's posting. Read the full original.

Listed by NICE on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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