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NICE

Customer Success, CX

NICE · Philippines - Manila

Posted about 2 months ago · Previously reposted

or apply directly on NICE's site. We never take the application ourselves.

Is this posting real?

This role has been open
61 days
NICE's roles stay open a median of 66 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
1% of NICE's roles list one
Ghost-job risk at NICE
high
141 stale, 15 reposted of 188 open
Hiring momentum
407 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.

About this role

The Customer Success role at NiCE involves partnering with clients to ensure they derive value from the Proactive AI Agent platform throughout their lifecycle. This includes collaborating with various internal teams to implement and optimize customer journeys, monitor account health, and communicate performance metrics. The position requires building strong relationships with clients and stakeholders while managing multiple accounts and projects.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.

What you need

  • Bachelor’s degree or equivalent professional experience
  • Experience in Customer Success, Professional Services, Account Management, Service Delivery, or a customer-facing role within a SaaS, cloud, or technology environment
  • Experience supporting project delivery in an IT or customer-facing environment
  • Ability to gather requirements, understand business processes, and contribute to solution design activities
  • Strong commercial awareness and understanding of customer lifecycle management
  • Strong analytical skills with experience using Excel, reporting platforms, or business intelligence tools

Nice to have

  • Experience with conversational AI, automation, or customer experience technologies
  • Exposure to Agile delivery methodologies
  • Project management certification or related qualifications
  • Experience creating business cases and presenting data-driven recommendations
  • Advanced data analysis experience using reporting or BI tools

Worth weighing

  • No salary listed
  • Role involves managing multiple accounts and projects simultaneously, which may require strong multitasking skills
  • The position operates within Agile or similar project delivery methodologies, which may appeal to candidates familiar with such environments

Summarised from NICE's posting. Read the full original.

Listed by NICE on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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