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NetDocuments

VP, Customer Success

NetDocuments · Lehi, Utah, United States

Posted about a month ago · $210,000 – $230,000

or apply directly on NetDocuments's site. We never take the application ourselves.

Is this posting real?

This role has been open
33 days
NetDocuments's roles stay open a median of 37 days
Reposted
No
Salary listed
Yes
93% of NetDocuments's roles list one
Ghost-job risk at NetDocuments
high
6 stale, 0 reposted of 14 open
Hiring momentum
27 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from NetDocuments's own greenhouse board since 2026-08-03. Full hiring picture for NetDocuments.

About this role

As the Vice President of Customer Success at NetDocuments, you will lead the organization focused on retaining and growing relationships with legal professionals using the platform. Your responsibilities will include developing customer engagement strategies, overseeing renewals and retention efforts, driving AI product adoption, and ensuring operational excellence throughout the customer journey. You will collaborate with various departments to enhance the customer experience and represent customer insights at the executive level.

Our read on this posting4.4out of 5
benefits
5/5
freshness
3/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NetDocuments as an employer.

What you need

  • Bachelor’s degree in a business discipline or equivalent practical experience
  • 10+ years of experience in Customer Success, Account Management, or a related post-sale customer-facing function within a SaaS technology company
  • 5+ years of experience leading leaders, with demonstrated success building and scaling an organization of 30+ people
  • Proven ownership of retention and expansion targets, including GRR, NDR, and renewal rates, at a company with $100M+ ARR or comparable growth-stage scale
  • Demonstrated experience designing and operating segmented customer engagement models across different customer tiers, including digital and scaled customer success motions
  • Experience owning a renewals function, including forecasting, pricing discipline, and renewal strategy

Nice to have

  • Experience within the legal industry
  • Experience leading or supporting Customer Success organizations responsible for driving AI product adoption
  • Experience operating within a private equity-backed or high-growth company through a significant scaling phase
  • Experience partnering with Product organizations to build and operate formal voice-of-the-customer programs.

What you get

  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with immediate vesting
  • Flexible PTO (typically 3 to 4 weeks a year)
  • 10 paid holidays
  • Monthly contributions for life activities & wellness

Worth weighing

  • The role involves significant leadership responsibilities, which may require a high level of commitment and stress management.
  • The focus on AI product adoption indicates a need for familiarity with AI technologies and their integration into customer success strategies.
  • The compensation range is provided, but individual packages may vary based on multiple factors.
  • Experience in a high-growth or private equity-backed environment may be crucial for success in this role.

Summarised from NetDocuments's posting. Read the full original.

Listed by NetDocuments on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at NetDocuments

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