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NetDocuments

Sr Manager, Customer Success Operations

NetDocuments · Lehi, Utah, United States

Posted about a month ago · $150,000 - $160,000

or apply directly on NetDocuments's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
NetDocuments's roles stay open a median of 37 days
Reposted
No
Salary listed
Yes
93% of NetDocuments's roles list one
Ghost-job risk at NetDocuments
high
6 stale, 0 reposted of 14 open
Hiring momentum
27 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from NetDocuments's own greenhouse board since 2026-08-03. Full hiring picture for NetDocuments.

About this role

As a Senior Manager of Customer Success Operations at NetDocuments, you will lead the analytics and performance initiatives for the Customer Success team, focusing on improving metrics such as Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Your role involves building predictive models, designing executive dashboards, and translating complex data into actionable insights for senior leadership. You will collaborate closely with various departments, ensuring data-driven decision-making and proactive management of customer success outcomes.

Our read on this posting4.6out of 5
benefits
4/5
freshness
4/5
career value
5/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NetDocuments as an employer.

What you need

  • 7+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or a related analytics/commercial function within a B2B SaaS company
  • Demonstrated track record of using data to directly move the needle on GRR, NRR, renewal rates, NPS, or adoption
  • Deep, hands-on fluency with Gainsight and Salesforce
  • Advanced proficiency in Power BI or an equivalent BI tool
  • Experience using AI tools to aggregate, analyze, and accelerate insight generation from customer data
  • Executive presence and communication skills for distilling complex data into clear narratives for a VP and C-suite audience

Nice to have

  • Experience in the legal technology or legal services industry
  • Experience building a Customer Success Operations function from the ground up
  • Gainsight certification or equivalent platform credential
  • SQL or other data querying/manipulation skills
  • Experience supporting a consumption-based or usage-based pricing model

What you get

  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with immediate vesting
  • Flexible PTO (typically 3 to 4 weeks a year)
  • 10 paid holidays
  • Monthly contributions for life activities and wellness

Worth weighing

  • The role requires a strong focus on proactive analytics rather than traditional reporting, which may involve a high-pressure environment to deliver results quickly.
  • The position involves significant collaboration across multiple departments, which may require strong interpersonal skills and adaptability to different team dynamics.

Summarised from NetDocuments's posting. Read the full original.

Listed by NetDocuments on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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