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Mercury

Knowledge & Enablement Lead

Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Posted 19 days ago

or apply directly on Mercury's site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
Mercury's roles stay open a median of 42 days
Reposted
No
Salary listed
No
2% of Mercury's roles list one
Ghost-job risk at Mercury
high
26 stale, 1 reposted of 60 open
Hiring momentum
92 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Mercury's own greenhouse board since 2026-08-03. Full hiring picture for Mercury.

About this role

The Knowledge & Enablement Lead at Mercury will be responsible for developing and managing the frameworks and governance for risk operations documentation and training. This role involves creating a knowledge management system, setting standards for policy and procedure documentation, and ensuring the adoption of these standards across teams. The lead will also design training and certification programs for vendor operations and measure the effectiveness of these initiatives.

Our read on this posting3.0out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Mercury as an employer.

What you need

  • 7–10+ years of experience in knowledge management, enablement/L&D, operational training, or related functions
  • Experience operating in a regulated industry or similarly complex, control-oriented environment
  • Hybrid skill set in knowledge management and enablement/L&D
  • Experience designing knowledge, training, and certification programs for BPO or outsourced operations teams
  • Experience leading a team, pod, or vendor-delivered group
  • Track record of setting standards that teams outside your reporting line adopted

Nice to have

  • Experience in financial services, banking, fintech, payments, or a related financial-services environment
  • Familiarity with regulated operations such as KYC/KYB, AML, fraud, or disputes
  • Familiarity with knowledge-management and enablement platforms ideally Guru, WorkRamp, or similar tools
  • Experience operating as the central standard-setter across a federated or decentralized organization
  • Startup or high-growth experience

What you get

  • Base salary
  • Equity (stock options/RSUs)
  • Competitive salary and equity ranges
  • Salary based on experience, expertise, geographic location, and internal pay equity

Worth weighing

  • Role requires strong cross-functional influence without positional authority
  • Focus on knowledge management and training for BPO audiences may not appeal to all candidates
  • No specific mention of remote work flexibility outside of the listed locations

Summarised from Mercury's posting. Read the full original.

Listed by Mercury on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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