Underwriting & Servicing Operations Manager - Cards
Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Posted 29 days ago
or apply directly on Mercury's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Mercury's roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 2% of Mercury's roles list one
- Ghost-job risk at Mercury
- high 26 stale, 1 reposted of 60 open
- Hiring momentum
- 92 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Mercury's own greenhouse board since 2026-08-03. Full hiring picture for Mercury.
About this role
The Underwriting & Servicing Operations Manager at Mercury will oversee the operational aspects of credit card products, focusing on underwriting, portfolio management, and collections. This role involves managing workflows, improving processes, and defining key performance indicators to ensure operational efficiency as the credit portfolio expands. The manager will also lead a team, collaborate with various departments, and monitor portfolio health and collections operations.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Mercury as an employer.
What you need
- 8+ years of experience in credit operations, underwriting, or servicing
- Prior experience in a highly regulated financial services environment
- Demonstrated ability to organize, instrument, and scale credit operations
- Strong judgment in ambiguous situations
- Track record of managing and developing early-career team members
- Comfortable working across functions with Engineering, Data Science, and Legal/Compliance
Nice to have
- Direct exposure to bank charter processes, regulatory examinations, or policy/procedure documentation
- Curiosity about how AI tools can improve operational efficiency
What you get
- Base salary
- Equity (stock options/RSUs)
- Competitive salary and equity ranges
- Regular updates to compensation based on reliable survey data
Worth weighing
- No specific mention of remote work flexibility beyond the listed locations
- Role involves managing a growing operational layer, which may lead to evolving responsibilities
- High level of accountability for operational health and performance may imply significant pressure
Summarised from Mercury's posting. Read the full original.
Listed by Mercury on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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