Customer Support Specialist
Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
Posted 21 days ago
or apply directly on Mercury's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Mercury's roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 2% of Mercury's roles list one
- Ghost-job risk at Mercury
- high 26 stale, 1 reposted of 60 open
- Hiring momentum
- 92 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Mercury's own greenhouse board since 2026-08-03. Full hiring picture for Mercury.
About this role
As a Customer Support Specialist at Mercury, you will engage with users through chat, email, and phone to address their inquiries and assist with account requests. Your role will involve teaching customers about the product, identifying systemic issues, collaborating with the engineering team to resolve bugs, and enhancing internal tools and processes. You will also be responsible for creating help articles and maintaining warm relationships with users, all while working within a fixed Monday to Friday schedule.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Mercury as an employer.
What you need
- 2+ years of experience in a Customer Experience / Customer Support role
- Consistently exercise empathy
- Understand how to translate complex terminology into clear, human user communication
- Enjoy thinking about how to automate as much of your job as possible
- Keep a clean, ordered inbox
- Stay calm and collected while working on ten things at once
Nice to have
- Experience working in retail branch banking
- Passionate about uncovering customer needs
- Enjoy solving customer problems and proactively offering solutions to unmet needs
What you get
- Base salary
- Equity (stock options/RSUs)
- Competitive salary and equity ranges
- Fixed working schedule from Monday to Friday, 11:00am PT to 8:00pm PT
Worth weighing
- Fixed schedule may not suit those looking for flexible hours
- Role involves handling potentially frustrated customers
- No specific mention of remote work support or resources
Summarised from Mercury's posting. Read the full original.
Listed by Mercury on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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