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Lyra Technology Group

Director of Client Success

Lyra Technology Group · Naperville, IL

Posted 12 days ago · $110,000–$120,000

or apply directly on Lyra Technology Group's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Lyra Technology Group's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
81% of Lyra Technology Group's roles list one
Ghost-job risk at Lyra Technology Group
high
9 stale, 1 reposted of 16 open
Hiring momentum
28 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Lyra Technology Group's own greenhouse board since 2026-08-03. Full hiring picture for Lyra Technology Group.

About this role

The Director of Client Success at Lyra Technology Group will focus on client retention and revenue expansion after the sale. This role involves building trusted relationships with clients, translating technology into business value, and leading strategic discussions to enhance client engagement and satisfaction. The director will also be responsible for developing processes that ensure repeatable client success and managing a team to achieve defined performance metrics.

Our read on this posting4.0out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lyra Technology Group as an employer.

What you need

  • 5+ years of experience in account management, client success, or a comparable B2B client-facing role, with experience in an MSP or IT services
  • Demonstrated track record of owning and growing a book of business: retaining clients, expanding revenue, and managing renewals
  • Ability to hold strategic, forward-looking conversations with C-suite and executive stakeholders
  • Experience building or improving operational processes within a team or department
  • Working knowledge of technology roadmapping, business reviews, and white space analysis
  • Proficiency with HubSpot or comparable CRM

Nice to have

  • Direct experience with tools like ScalePad Lifecycle Insights, MyITProcess or similar
  • ConnectWise or PSA experience preferred

What you get

  • Targeted base compensation of $110,000–$120,000
  • Total compensation expected to reach approximately $130,000–$140,000
  • Hybrid work model with regular in-person client meetings

Worth weighing

  • No specific mention of company culture or values
  • The role is heavily focused on client retention and growth rather than traditional account management or sales functions
  • Expectations for travel and in-person client meetings may require flexibility

Summarised from Lyra Technology Group's posting. Read the full original.

Listed by Lyra Technology Group on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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