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Lighthouse

Strategic Account Manager

Lighthouse · Denver Metropolitan Area

Posted 16 days ago · $81,000 - $99,500

or apply directly on Lighthouse's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Lighthouse's roles stay open a median of 39 days
Reposted
No
Salary listed
Yes
23% of Lighthouse's roles list one
Ghost-job risk at Lighthouse
high
24 stale, 2 reposted of 60 open
Hiring momentum
90 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Lighthouse's own greenhouse board since 2026-08-03. Full hiring picture for Lighthouse.

About this role

The Strategic Account Manager (SAM) at Lighthouse is responsible for managing a portfolio of high-value Tier 1 accounts, focusing on building executive relationships and driving commercial outcomes. Daily tasks include conducting business reviews, utilizing AI tools to demonstrate ROI, and collaborating with various teams to ensure customer success. The role requires a strong technical understanding of hospitality technology and a proactive approach to account management.

Our read on this posting4.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lighthouse as an employer.

What you need

  • 6+ years in strategic account management, technical account management, or enterprise customer success in a SaaS environment
  • Proven experience building executive-level relationships and owning commercial outcomes - renewals, expansion, and retention
  • AI-first proficiency: daily use of Claude, Gemini, or similar tools
  • Revenue management and business intelligence experience: comfortable navigating data models, OTB vs. Actuals, and adoption/usage metrics
  • Strong understanding of hospitality technology - PMS systems, OTAs, channel managers, or revenue management workflows
  • Ability to explain technical concepts clearly to non-technical audiences while building commercial instincts around adoption and retention

Nice to have

  • Experience in a commercial overlay or technical advisory role
  • Familiarity with Lighthouse or comparable hospitality intelligence platforms
  • Working knowledge of API and integration concepts sufficient to field integration-related questions
  • Experience with Salesforce, Gainsight, or similar CRM/CS tooling

What you get

  • Flexible time off: Autonomy to manage your work-life balance.
  • 401k matching: Up to 4%.
  • Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
  • Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
  • Employee Assistance Program: 100% confidential and free.
  • Employer paid Short Term Disability + $50,000 Life Insurance

Worth weighing

  • High-touch engagement model may require significant relationship management skills.
  • Role heavily relies on AI tools, which may be a steep learning curve for those unfamiliar with them.
  • The position demands a proactive approach to prevent churn, which can be challenging in a fast-paced environment.

Summarised from Lighthouse's posting. Read the full original.

Listed by Lighthouse on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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