or apply directly on Karbon's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Karbon's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Karbon's roles list one
- Ghost-job risk at Karbon
- high 9 stale, 0 reposted of 17 open
- Hiring momentum
- 24 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Karbon's own greenhouse board since 2026-08-03. Full hiring picture for Karbon.
About this role
As a Customer Success Manager for SMBs at Karbon, you will manage a large portfolio of small to medium-sized business accounts, focusing on customer satisfaction and retention. Your role involves building relationships, driving product adoption, resolving issues, and collaborating with internal teams to enhance the customer experience. You will utilize data and automation tools to identify risks and ensure customers achieve measurable success with Karbon's solutions.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Karbon as an employer.
What you need
- More than 2 years in customer success or account management, ideally in SaaS or technology
- Intermediate proficiency in Google Sheets and/or Excel
- Proven success in delivering outstanding customer experiences and managing multiple accounts
- Excellent presentation skills, with confidence engaging executives and leaders
- Skilled at identifying customer pain points and mapping product features to solutions
- Clear, effective communicator who adapts easily to different communication methods
Nice to have
- Experience with Vitally, Salesforce and Slack
- Bachelor’s degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology
What you get
- Paid Flexible Time Off with an encouraged 3 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Company paid dental and vision for you and eligible spouse/partner and dependents
- Fully company funded short and long term disability
- Fully company paid life insurance
- 401(k) with company matching
Worth weighing
- No specific mention of the tech stack used beyond automation tools
- Salary range provided is broad and may not reflect the final offer
- Emphasis on a people-first culture but no specific details on performance metrics or expectations
Summarised from Karbon's posting. Read the full original.
Listed by Karbon on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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