or apply directly on Karbon's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Karbon's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Karbon's roles list one
- Ghost-job risk at Karbon
- high 9 stale, 0 reposted of 17 open
- Hiring momentum
- 24 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Karbon's own greenhouse board since 2026-08-03. Full hiring picture for Karbon.
About this role
As a Customer Success Manager for SMBs at Karbon, you will manage a large portfolio of small to medium-sized business accounts, focusing on customer retention and satisfaction. Your role involves building strong relationships, driving product adoption, resolving issues, and collaborating with various teams to enhance the customer experience. You will leverage data and AI tools to identify risks and opportunities for growth within your accounts.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Karbon as an employer.
What you need
- More than 2 years of customer success or account management experience, ideally in SaaS or technology
- Intermediate proficiency in Google Sheets and/or Excel
- Proven success in delivering outstanding customer experiences and managing multiple accounts
- Excellent presentation skills and confidence engaging executives and leaders
- Skilled at identifying customer pain points and mapping product features to solutions
- Clear and effective written and verbal communication skills
Nice to have
- Experience with Vitally, Salesforce, and Slack
- Bachelor’s degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology
What you get
- Paid Flexible Time Off with an encouraged 3 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Company paid dental and vision for you and eligible spouse/partner and dependents
- Fully company funded short and long term disability
- Fully company paid life insurance
- 401(k) with company matching
Worth weighing
- No specific mention of career advancement opportunities or training programs
- Base salary range provided but not typical for candidates to be hired at the top of the range
- Role involves managing a large portfolio which may imply a high workload
Summarised from Karbon's posting. Read the full original.
Listed by Karbon on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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