Senior Director, Customer Success
Housecall Pro · Brazil
Posted about 3 months ago · $103,000 - $135,600
or apply directly on Housecall Pro's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 79 days Housecall Pro's roles stay open a median of 71 days
- Reposted
- No
- Salary listed
- Yes 62% of Housecall Pro's roles list one
- Ghost-job risk at Housecall Pro
- high 47 stale, 6 reposted of 47 open
- Hiring momentum
- 67 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Housecall Pro's own greenhouse board since 2026-08-03. Full hiring picture for Housecall Pro.
About this role
As the Senior Director of Customer Success at Housecall Pro, you will lead the strategic vision for the Customer Success department, focusing on enhancing the customer journey and maximizing retention. Your role involves mentoring teams, driving operational efficiency, collaborating with cross-functional leaders, and advocating for customer needs while maintaining a culture of high performance and empathy.
- benefits
- 2/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Housecall Pro as an employer.
What you need
- Bachelor's degree in a relevant field
- 10+ years of experience in customer success or related area
- 5+ years leading teams of 50+ including developing and leading first and second line leaders
- Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
- Proven track record of driving customer satisfaction and retention
Nice to have
- Ability to inspire and motivate teams, fostering a culture of high performance and accountability
- Excellent communication skills with the ability to influence and build strong relationships across the organization
- Strategic thinker with a strong ability to execute on complex initiatives in a fast-paced environment
- Highly adaptable with a proactive approach to problem-solving and continuous improvement
- Customer-focused mindset with a passion for delivering exceptional service and support
What you get
- Paid holidays and flexible, take-it-as-you-need-it scheduled time off
- A culture built on innovation that values big ideas, no matter where they come from
- A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
- Equity in a rapidly growing startup backed by top-tier VCs
Worth weighing
- No specific salary mentioned for Brazil, only a range for the US market
- Role involves managing a large team and driving significant strategic initiatives, which may require a high level of commitment and adaptability
- The position is remote, which may impact team dynamics and communication
Summarised from Housecall Pro's posting. Read the full original.
Listed by Housecall Pro on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
More roles at Housecall Pro
- Senior Director, Performance MarketingUnited States
- Director, Product Management (PLG)United States
- Staff Devops Engineer II (DBOps) - PolandPoland
- Manager, Inside SalesUnited States
- Business Analyst IIBrazil
- Senior Director, Customer SuccessUnited States
- Senior Director, SalesUnited States
- Manager, SaaS SalesUnited States