Senior Director, Customer Success
Housecall Pro · United States
Posted about 3 months ago · $135,000-$150,000
or apply directly on Housecall Pro's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Housecall Pro's roles stay open a median of 71 days
- Reposted
- No
- Salary listed
- Yes 62% of Housecall Pro's roles list one
- Ghost-job risk at Housecall Pro
- high 47 stale, 6 reposted of 47 open
- Hiring momentum
- 67 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Housecall Pro's own greenhouse board since 2026-08-03. Full hiring picture for Housecall Pro.
About this role
The Senior Director of Customer Success at Housecall Pro is responsible for defining and leading the strategic vision of the Customer Success department. This role involves mentoring teams, driving customer satisfaction initiatives, managing performance metrics, and collaborating with other departments to enhance the customer experience. The director will also advocate for customer needs in executive meetings and foster a culture of high performance within the team.
- benefits
- 2/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Housecall Pro as an employer.
What you need
- Bachelor's degree in a relevant field
- 10+ years of experience in customer success or related area
- 5+ years leading teams of 50+ including developing and leading first and second line leaders
- Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
- Proven track record of driving customer satisfaction and retention
Nice to have
- Ability to inspire and motivate teams, fostering a culture of high performance and accountability
- Excellent communication skills with the ability to influence and build strong relationships across the organization
- Strategic thinker with a strong ability to execute on complex initiatives in a fast-paced environment
- Highly adaptable with a proactive approach to problem-solving and continuous improvement
- Customer-focused mindset with a passion for delivering exceptional service and support
What you get
- Generous benefits program including medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- Equity in a rapidly growing startup backed by top-tier VCs
Worth weighing
- Salary range provided is $135,000-$165,000 + 30% bonus, but specific salary is determined by various factors
- Role involves managing a large team and driving significant strategic initiatives, which may require a high level of adaptability and problem-solving
- Expectations for integrating AI and emerging technologies may indicate a focus on innovation and change management
Summarised from Housecall Pro's posting. Read the full original.
Listed by Housecall Pro on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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