Manager, Technical Account Management
Hightouch · San Francisco
Posted 13 days ago · $230,000 - $260,000
or apply directly on Hightouch's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Hightouch's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 66% of Hightouch's roles list one
- Ghost-job risk at Hightouch
- high 58 stale, 0 reposted of 87 open
- Hiring momentum
- 100 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Hightouch's own greenhouse board since 2026-08-03. Full hiring picture for Hightouch.
About this role
In this role, you will lead a team of Technical Architects, focusing on enhancing customer success for Hightouch's largest Enterprise clients. Your responsibilities include building and mentoring your team, driving retention and expansion strategies, and maintaining technical excellence while collaborating with various departments. You'll also handle complex technical escalations and ensure that customer engagements are consistently high-quality.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Hightouch as an employer.
What you need
- 3-5 years of people management experience, preferably leading technical customer-facing teams
- 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
- Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
- Experience with customer success methodologies, metrics, and best practices
- Exceptional communication and presentation skills with ability to influence at all organizational levels
- Strong analytical and problem-solving abilities with a data-driven approach to decision making
Nice to have
- Experience with data warehouses, ETL/ELT processes, and modern data stack technologies
- Background in Customer Data Platforms (CDPs), marketing technology, or data activation
- Experience in B2B SaaS companies, particularly in customer success or solutions engineering roles
- Track record of driving customer expansion and reducing churn in enterprise accounts
What you get
- Salary range of $230,000 - $260,000 USD per year
- Meaningful equity compensation in the form of ISO options
- Early exercise and a 10 year post-termination exercise window
- Location independent in accordance with a remote-first policy
Worth weighing
- The role involves a significant amount of people management and technical expertise, which may require a balance of both skill sets.
- The salary range is specified, but the variable component (80/20 split) may impact overall earnings depending on performance.
- The position supports the West Coast team, which may imply specific working hours or collaboration expectations with that region.
Summarised from Hightouch's posting. Read the full original.
Listed by Hightouch on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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