PitchMeAI Jobs
Hightouch

Customer Success Engineer

Hightouch · Toronto, Ontario, Canada

Posted 7 days ago

or apply directly on Hightouch's site. We never take the application ourselves.

Is this posting real?

This role has been open
7 days
Hightouch's roles stay open a median of 45 days
Reposted
No
Salary listed
No
66% of Hightouch's roles list one
Ghost-job risk at Hightouch
high
58 stale, 0 reposted of 87 open
Hiring momentum
100 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Hightouch's own greenhouse board since 2026-08-03. Full hiring picture for Hightouch.

About this role

As a Customer Success Engineer at Hightouch, you will engage directly with users to help them maximize the value of the platform through various communication channels such as Intercom, Slack, phone, and email. The role involves a technical understanding of API documentation and SaaS tools, while collaborating closely with teams across the organization to enhance customer experiences. You will also participate in an on-call rotation to support customer needs and address critical issues.

Our read on this posting3.0out of 5
benefits
2/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Hightouch as an employer.

What you need

  • 2+ years in a customer-facing role
  • Technical background either through experience or education
  • Conversant in SQL or willing to learn the basics and a few more advanced topics
  • Strong discovery and interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to adapt to an ever-changing work environment

What you get

  • Salary range of 90,000-115,000 CAD per year
  • Meaningful equity compensation in the form of ISO options
  • Early exercise and a 10-year post-termination exercise window

Worth weighing

  • Role requires strong organizational skills and multitasking ability
  • Position involves working in a startup environment, which may include ambiguity and wearing many hats
  • Participation in an on-call rotation for customer support may be required

Summarised from Hightouch's posting. Read the full original.

Listed by Hightouch on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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