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Goodshuffle Pro

Customer Success Manager

Goodshuffle Pro · Washington,DC (Hybrid)

Posted about 3 months ago

or apply directly on Goodshuffle Pro's site. We never take the application ourselves.

Is this posting real?

This role has been open
86 days
Goodshuffle Pro's roles stay open a median of 87 days
Reposted
No
Salary listed
No
50% of Goodshuffle Pro's roles list one
Ghost-job risk at Goodshuffle Pro
high
8 stale, 0 reposted of 8 open
Hiring momentum
11 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-29

Measured from postings appearing on and disappearing from Goodshuffle Pro's own greenhouse board since 2026-08-03. Full hiring picture for Goodshuffle Pro.

About this role

As a Customer Success Manager at Goodshuffle, you will manage a portfolio of small-to-mid-sized accounts, ensuring customers are effectively using the platform and achieving measurable success. Your role involves providing ongoing support, leading training sessions, monitoring customer health, and serving as the primary contact for customer inquiries. This position is ideal for someone with experience in customer success who is looking to take ownership of relationships and contribute to a growing team.

Our read on this posting3.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Goodshuffle Pro as an employer.

What you need

  • 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
  • Excellent written and verbal communication skills
  • Strong organizational skills with attention to detail and follow-through
  • A genuine desire to help others succeed and a proactive approach to problem-solving
  • Ability to manage multiple accounts and priorities in a fast-paced environment
  • Comfort with technology and a desire to learn new tools and features

Nice to have

  • Experience working with small business customers or in the events industry
  • Familiarity with tools like Intercom, HubSpot, FullStory and Confluence
  • Exposure to onboarding or training customers

What you get

  • Base salary: $70,000 - $100,000
  • Hybrid work environment
  • Strong feedback culture with mentorship and growth opportunities
  • A passionate, tight-knit team focused on innovation and impact
  • A chance to make a real difference for small business owners in the events world

Worth weighing

  • No specific details on the technology stack used
  • The role may involve managing multiple accounts simultaneously, which could be challenging
  • The salary range may not be competitive depending on the candidate's experience and location

Summarised from Goodshuffle Pro's posting. Read the full original.

Listed by Goodshuffle Pro on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.

More roles at Goodshuffle Pro

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