PitchMeAI Jobs
Flipdish

Technical Customer Support Agent

Flipdish · Pakistan - Karachi Hub (Onsite)

Posted today

or apply directly on Flipdish's site. We never take the application ourselves.

Is this posting real?

This role has been open
0 days
Flipdish's roles stay open a median of 19 days
Reposted
No
Salary listed
No
0% of Flipdish's roles list one
Ghost-job risk at Flipdish
moderate
3 stale, 1 reposted of 16 open
Hiring momentum
20 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-25

Measured from postings appearing on and disappearing from Flipdish's own greenhouse board since 2026-08-03. Full hiring picture for Flipdish.

About this role

As a Technical Customer Support Agent at Flipdish, you will be responsible for managing complex customer issues and providing high-touch support for key accounts. Your role includes coordinating remote installations, troubleshooting technical problems, and mentoring Tier 1 agents. You will work closely with various teams to ensure customer satisfaction and improve support processes.

Our read on this posting3.2out of 5
benefits
2/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Flipdish as an employer.

What you need

  • At least one year of experience in customer support, technical support, service operations, or a similar customer-facing role
  • Experience handling complex technical issues and customer escalations in a fast-paced environment
  • Ability to remain calm and take ownership in urgent situations
  • Experience coaching or mentoring less-experienced colleagues
  • Fluent communication in English, both verbal and written
  • Ability to produce accurate case notes and escalation summaries

Nice to have

  • Experience supporting SaaS, point-of-sale, payments, restaurant technology, food delivery, or hospitality products
  • Experience with POS hardware, printers, tablets, networking, integrations, or remote device troubleshooting
  • Experience using Intercom, Salesforce, Jira, or similar CRM and support tools
  • Experience supporting enterprise, strategic, or key accounts
  • Familiarity with SLAs, incident severity levels, customer satisfaction metrics, quality assurance, root-cause analysis, technical documentation, or support training

What you get

  • 24 days annual leave + public holidays + company days
  • Private healthcare: OPD + IPD coverage
  • Company-provided pick-and-drop service
  • Quarterly team meet-ups and company events

Worth weighing

  • Role operates on a seven-day shift rota, including evenings and weekends
  • Expectations for high ownership and accountability in resolving complex issues
  • Fast-paced environment may require managing multiple complex cases simultaneously

Summarised from Flipdish's posting. Read the full original.

Listed by Flipdish on their greenhouse job board, last confirmed open on 2026-09-25. PitchMeAI is not the employer.

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