or apply directly on Flipdish's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 2 days Flipdish's roles stay open a median of 19 days
- Reposted
- No
- Salary listed
- No 0% of Flipdish's roles list one
- Ghost-job risk at Flipdish
- moderate 3 stale, 1 reposted of 16 open
- Hiring momentum
- 20 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-25
Measured from postings appearing on and disappearing from Flipdish's own greenhouse board since 2026-08-03. Full hiring picture for Flipdish.
About this role
As a Customer Support Agent at Flipdish, you will be part of a team dedicated to assisting restaurant and takeaway owners with their inquiries and issues regarding Flipdish's products and services. Your daily tasks will include providing support through phone, email, and chat, resolving customer complaints, maintaining accurate records in Salesforce, and collaborating with colleagues to improve service delivery. You will work on a shift rota covering 6am to 12am UTC, ensuring customers receive timely and professional assistance.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Flipdish as an employer.
What you need
- Previous experience in customer support, customer service, or a similar customer-facing role
- Fluency in English with excellent verbal and written communication skills
- Comfortable supporting customers across phone, email, and chat
- Ability to assess customer issues, think critically, and find practical solutions
- Empathy and patience when dealing with frustrated customers
- Organised and detail-oriented with the ability to prioritise tasks
Nice to have
- Experience using Salesforce or a similar CRM
- Experience in a SaaS, restaurant technology, food delivery, or hospitality environment
- Familiarity with SLAs, customer satisfaction metrics, and quality assurance standards
What you get
- 24 days annual leave plus public holidays and company days
- Private healthcare coverage
- Company-provided pick-and-drop service
- Quarterly team meet-ups and company events
- Opportunities for career growth
Worth weighing
- Role involves working on a 7 day a week shift rota
- No specific salary mentioned
- Focus on customer support may limit exposure to other areas of the business
Summarised from Flipdish's posting. Read the full original.
Listed by Flipdish on their greenhouse job board, last confirmed open on 2026-09-25. PitchMeAI is not the employer.
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