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Fireblocks

Front Line Support Engineer - East Coast

Fireblocks · United States

Posted 28 days ago · $90,000 to $95,000

or apply directly on Fireblocks's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Fireblocks's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
36% of Fireblocks's roles list one
Ghost-job risk at Fireblocks
high
44 stale, 2 reposted of 78 open
Hiring momentum
106 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Fireblocks's own greenhouse board since 2026-08-03. Full hiring picture for Fireblocks.

About this role

As a Front Line Support Engineer at Fireblocks, you will be the first point of contact for customers in the cryptocurrency and DeFi space, providing real-time support and resolving complex issues with empathy and precision. Your role involves collaborating with internal teams, managing inquiries, and ensuring customer satisfaction while adhering to a fixed schedule that includes potential weekend shifts. You will also participate in training for up to 180 days to prepare for your responsibilities in delivering outstanding technical support for the Fireblocks SaaS platform.

Our read on this posting3.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fireblocks as an employer.

What you need

  • 1 - 2 years of experience in a customer support or similar role
  • Strong troubleshooting skills
  • Exceptional written and verbal communication skills
  • Proven ability to build strong relationships with customers
  • A customer-first mindset
  • Demonstrated experience in managing and resolving complex issues

Nice to have

  • Bachelor’s degree in Computer Science, Information Systems, or a related field
  • Previous experience supporting SaaS-based solutions or working in the financial services or technology sectors
  • Familiarity with databases, scripting languages (Python, JavaScript, etc.), and tools like Coralogix, Kibana, Grafana, and LogStash
  • Understanding of blockchain technologies and cryptographic principles
  • Proven ability to work collaboratively in a team-oriented environment

What you get

  • Base salary range estimate of $90,000 to $95,000
  • Potential for a target bonus
  • Competitive equity grant
  • Very generous benefits

Worth weighing

  • Role requires working US-Eastern hours on a 24/7 schedule including weekends and holidays
  • Training period may involve weekend shifts
  • Hours are subject to change based on business needs with or without advance notice

Summarised from Fireblocks's posting. Read the full original.

Listed by Fireblocks on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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