or apply directly on Doctolib's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Doctolib's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Doctolib's roles list one
- Ghost-job risk at Doctolib
- high 78 stale, 15 reposted of 133 open
- Hiring momentum
- 226 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Doctolib's own greenhouse board since 2026-08-03. Full hiring picture for Doctolib.
About this role
The Product Support Manager will lead a multi-level organization focused on enhancing the satisfaction of healthcare professionals by managing product integration and resolving complex escalations. Responsibilities include driving team performance, achieving key performance indicators, developing team leaders, and collaborating with key stakeholders to improve practitioner experience, all while contributing to the transformation of support through AI initiatives.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Doctolib as an employer.
What you need
- Experience in managing multi-level teams (managing managers or Team Leaders)
- Ability to manage performance indicators (Gold Rate, QS, CSAT, SLA) and implement concrete action plans to achieve them
- Strong background in customer support, service delivery, or operations, ideally in a high-volume environment
- Agility in adopting new tools and processes, particularly related to AI
- Fluency in French and professional level of English
Nice to have
- Experience in a Tech, SaaS, or digital health environment
- Experience in managing external partners or BPO providers
- Participation in organizational transformation or structuring a support team
What you get
- 100% coverage of a beneficial health insurance plan for employees and their children
- 25 days of paid leave and 12 to 14 RTT days per year
- Free mental health program and personalized coaching with partner Moka.care
- 10 days of remote work abroad possible per year
- Meal vouchers worth €8.50 per day, with €4.50 covered by Doctolib
- Participation in Doctolib's value-sharing plan called DoctoGrowth
Worth weighing
- No salary listed
- The role involves significant management responsibilities and performance metrics, which may be challenging for some candidates
- The position is hybrid with 2 days of remote work per week, which may not suit everyone
Summarised from Doctolib's posting. Read the full original.
Listed by Doctolib on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Doctolib
- Senior B2B Event Manager (x/f/m)Paris, Paris, France
- Senior Customer Experience Manager (x/f/m)Berlin, Berlin, Germany
- Senior Customer Success Manager (x/f/m)Berlin, Berlin, Germany
- Engineering Manager Scheduling Team (x/f/m)Berlin, Berlin, Germany
- Account Manager (x/f/m)Münster; Osnabrück
- Strategy Lead (x/f/m)Berlin, Berlin, Germany
- Product Support Consultant (x/f/m)Berlin, Berlin, Germany
- IT Squad Lead (Finance) - Paris (x/f/m)Paris, Paris, France