PitchMeAI Jobs
Customer.io

Staff Software Engineer, Product

Customer.io · Americas Remote

Posted 22 days ago · $200,000 - $280,000

or apply directly on Customer.io's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Customer.io's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
83% of Customer.io's roles list one
Ghost-job risk at Customer.io
high
28 stale, 0 reposted of 35 open
Hiring momentum
45 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Customer.io's own greenhouse board since 2026-08-03. Full hiring picture for Customer.io.

About this role

As a Staff Software Engineer at Customer.io, you will take ownership of complex, ambiguous problems from initial framing to launch and iteration. You will collaborate with product, design, and data teams to shape priorities and lead technical decisions across the stack, while also mentoring others and improving engineering practices. Your role will involve regular hands-on use of AI in the software development lifecycle and participating in an on-call rotation as needed.

Our read on this posting4.8out of 5
benefits
4/5
freshness
5/5
career value
5/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Customer.io as an employer.

What you need

  • Track record of leading complex work across teams or systems
  • Strong backend engineering experience
  • Ability to work across the stack and lead end-to-end technical decisions
  • Strong product and technical judgment
  • Ability to influence experienced peers and align teams without formal authority
  • Experience using metrics, experimentation, and observability to guide decisions

Nice to have

  • Experience improving how a broader team uses AI

What you get

  • Starting salary of $200,000 - $280,000 USD depending on experience
  • 10% annual bonus target
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness

Worth weighing

  • No specific mention of the tech stack beyond Go, React, and AI
  • Role involves significant ambiguity and requires strong problem-definition skills
  • On-call rotation may be a consideration for work-life balance

Summarised from Customer.io's posting. Read the full original.

Listed by Customer.io on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at Customer.io

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