PitchMeAI Jobs
Customer.io

Staff Software Engineer, Backend

Customer.io · Americas Remote

Posted 22 days ago · $200,000 - $240,000

or apply directly on Customer.io's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Customer.io's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
83% of Customer.io's roles list one
Ghost-job risk at Customer.io
high
28 stale, 0 reposted of 35 open
Hiring momentum
45 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Customer.io's own greenhouse board since 2026-08-03. Full hiring picture for Customer.io.

About this role

As a Staff Software Engineer at Customer.io, you will be responsible for shaping the technical direction of distributed messaging systems, focusing on high-level architectural decisions. Your role involves tackling complex, ambiguous problems across teams, mentoring engineers, and driving improvements in engineering processes. You will also participate in an on-call rotation and be involved in the hiring process by assessing candidates against the company's career ladder.

Our read on this posting4.8out of 5
benefits
4/5
freshness
5/5
career value
5/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Customer.io as an employer.

What you need

  • 10+ years building scalable, distributed systems in Go (or similar statically typed languages)
  • Depth across multiple systems or domains
  • A track record of designing for production reality
  • Experience designing observability and recovery as first-class concerns
  • Comfort working in cloud-native environments (AWS, GCP)
  • Evidence of making other engineers better

What you get

  • Starting salary of $200,000 - $240,000 USD
  • 10% annual bonus target
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness

Worth weighing

  • Role emphasizes architectural decision-making rather than rapid shipping
  • Expectations include mentoring and raising the bar for the department
  • On-call rotation required
  • Background check and employment verifications are part of the hiring process

Summarised from Customer.io's posting. Read the full original.

Listed by Customer.io on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at Customer.io

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