or apply directly on Customer.io's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 71 days Customer.io's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- Yes 83% of Customer.io's roles list one
- Ghost-job risk at Customer.io
- high 28 stale, 0 reposted of 35 open
- Hiring momentum
- 45 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Customer.io's own greenhouse board since 2026-08-03. Full hiring picture for Customer.io.
About this role
The Senior Account Manager at Customer.io will manage a portfolio of mid-market and enterprise accounts, focusing on renewals, expansion opportunities, and building strong relationships with clients. The role involves driving growth by helping customers strategically adopt the platform, accurately forecasting renewals and expansion, and collaborating closely with Customer Success and Sales teams.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Customer.io as an employer.
What you need
- 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number
- Experience managing $5m ARR, predominantly in the MM space
- Proven ability to grow customer spend outside of overages or true-ups
- A forecasting methodology you can walk through clearly
- Comfortable pulling usage data, tracking health scores, and building your own dashboards
- Strong communicator with both technical and non-technical stakeholders
What you get
- Starting salary for this role is $151,700k - $212,00k OTE USD depending on experience
- Equity grant in the form of stock options
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
Worth weighing
- Role is focused on revenue ownership and may require a high level of accountability
- Candidates must be based in the UK or Ireland only
- No specific forecasting framework required, but a clear methodology is needed
- The role involves complex renewals which may require legal and financial collaboration
Summarised from Customer.io's posting. Read the full original.
Listed by Customer.io on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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