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Customer.io

Senior Manager, Information Technology

Customer.io · Americas Remote

Posted about 2 months ago · $158,000 - $180,000

or apply directly on Customer.io's site. We never take the application ourselves.

Is this posting real?

This role has been open
57 days
Customer.io's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
83% of Customer.io's roles list one
Ghost-job risk at Customer.io
high
28 stale, 0 reposted of 35 open
Hiring momentum
45 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Customer.io's own greenhouse board since 2026-08-03. Full hiring picture for Customer.io.

About this role

The Senior Manager of Information Technology will lead and scale internal technology operations, overseeing IT infrastructure and managing a small team. This hands-on role involves collaborating with various stakeholders to enhance IT processes, security, and employee experience while ensuring a reliable tech environment for a distributed team.

Our read on this posting4.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Customer.io as an employer.

What you need

  • 7+ years of experience in IT
  • Experience leading or mentoring others in a team environment
  • Strong player-coach mindset
  • Experience working in high-growth or startup environments
  • Solid understanding of modern IT systems and tooling (e.g., IDP, MDM, EDR, VPN, DLP)
  • Experience supporting or partnering on compliance and security frameworks (e.g., SOC 2, ISO 27001)

What you get

  • Salary range of $158,000 - $180,000 USD depending on experience
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness
  • Professional development budget

Worth weighing

  • Role requires both leadership and hands-on execution
  • Focus on compliance and security frameworks may imply a structured environment
  • Position involves working with a small team, which may limit upward mobility

Summarised from Customer.io's posting. Read the full original.

Listed by Customer.io on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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