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Customer.io

Customer Success Manager

Customer.io · APAC Remote; EMEA Remote

Posted 22 days ago

or apply directly on Customer.io's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Customer.io's roles stay open a median of 81 days
Reposted
No
Salary listed
No
83% of Customer.io's roles list one
Ghost-job risk at Customer.io
high
28 stale, 0 reposted of 35 open
Hiring momentum
45 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Customer.io's own greenhouse board since 2026-08-03. Full hiring picture for Customer.io.

About this role

As a Customer Success Manager at Customer.io, you will manage a portfolio of 40-60 Mid-Market customers, guiding them from onboarding through to long-term adoption and success. Your role involves building relationships, providing strategic advice, and advocating for customer needs while collaborating with various internal teams to ensure customer satisfaction and drive commercial outcomes.

Our read on this posting3.4out of 5
benefits
3/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Customer.io as an employer.

What you need

  • 2+ years as a Customer Success Manager for technical products in a SaaS environment
  • Experience communicating with software developers in a technical capacity
  • Opinionated about customer experience with well-formed views to provide strategic advice
  • Fluency in French, Russian, and/or Spanish
  • Located in Australia, New Zealand, United Kingdom or Ireland

Nice to have

  • Experience designing lifecycle messages

What you get

  • Salary of $80,000 USD (or equivalent in local currency)
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness
  • Professional development budget

Worth weighing

  • Role involves managing a significant portfolio of customers, which may require juggling competing priorities
  • Position emphasizes the importance of being a trusted advisor rather than just a problem-solver
  • No specific mention of required technical expertise, but comfort with ambiguity and AI tools is emphasized

Summarised from Customer.io's posting. Read the full original.

Listed by Customer.io on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at Customer.io

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