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Customer.io

Contract IT Specialist

Customer.io · Americas Remote

Posted 22 days ago · $46–54

or apply directly on Customer.io's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Customer.io's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
83% of Customer.io's roles list one
Ghost-job risk at Customer.io
high
28 stale, 0 reposted of 35 open
Hiring momentum
45 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Customer.io's own greenhouse board since 2026-08-03. Full hiring picture for Customer.io.

About this role

The Contract IT Specialist role at Customer.io involves providing tier 1-2 IT support, managing employee lifecycle workflows, maintaining identity and access management, and ensuring compliance with SOC 2, ISO, and HIPAA standards. This hands-on position requires responsiveness and a customer-service mindset, as you will be addressing various IT needs in a fully remote, SaaS-first environment.

Our read on this posting3.6out of 5
benefits
1/5
freshness
5/5
career value
3/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Customer.io as an employer.

What you need

  • 3+ years in IT support, systems administration, or IT operations
  • Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
  • Experience with identity and access management (Okta or similar), SSO, and role-based access
  • Strong troubleshooting on macOS (Windows a plus)
  • Excellent documentation and communication skills

Nice to have

  • Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence)
  • Comfort using scripting or workflow tools to knock out repetitive tasks

What you get

  • Contracted engagement at $46–54/hr USD, depending on experience
  • Estimated 3-month term with potential to convert to full-time based on performance and business need

Worth weighing

  • Role is contract-based with potential for full-time conversion, which may depend on performance and business needs
  • No specific mention of benefits beyond hourly pay
  • Remote work environment may require strong self-management skills

Summarised from Customer.io's posting. Read the full original.

Listed by Customer.io on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at Customer.io

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