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CoLab Software

Senior Customer Success Manager

CoLab Software · Remote, Canada, Remote, United States

Posted about 3 months ago

or apply directly on CoLab Software's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
CoLab Software's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of CoLab Software's roles list one
Ghost-job risk at CoLab Software
high
28 stale, 3 reposted of 29 open
Hiring momentum
38 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from CoLab Software's own greenhouse board since 2026-08-03. Full hiring picture for CoLab Software.

About this role

The Senior Customer Success Manager at CoLab will oversee the post-sale journey for major Enterprise customers, focusing on enhancing product adoption and ensuring long-term retention. This role involves collaborating with engineering and business stakeholders, managing customer success plans, and conducting business reviews to demonstrate the value of CoLab's solutions. In-person engagement with customers is essential, as it fosters stronger relationships and drives better outcomes.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CoLab Software as an employer.

What you need

  • 4-6 years of Customer Success or Account Management in B2B SaaS
  • Experience working with technical, specialized customer personas
  • Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
  • Strong customer storytelling, executive presence, and internal influence
  • Proven success driving adoption to high-impact customer value
  • Highly organized, proactive, and comfortable managing ambiguity

Nice to have

  • Exposure to design/manufacturing environments or engineering tools
  • Experience in change management and onboarding frameworks
  • Experience in high-growth SaaS environments

Worth weighing

  • In-person customer engagement is emphasized, requiring travel planning and prioritization.
  • The role is described as growth-oriented in a fast-paced, technical environment, which may involve high expectations.
  • No specific salary or compensation details are provided.

Summarised from CoLab Software's posting. Read the full original.

Listed by CoLab Software on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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