Sr. Manager, Client Experience Support
Cohere Health · United States
Posted 14 days ago · $100,000 to $110,000
or apply directly on Cohere Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Cohere Health's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- Yes 49% of Cohere Health's roles list one
- Ghost-job risk at Cohere Health
- high 36 stale, 4 reposted of 85 open
- Hiring momentum
- 119 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Cohere Health's own greenhouse board since 2026-08-03. Full hiring picture for Cohere Health.
About this role
The Sr. Manager for the L1 support team at Cohere Health will oversee and enhance client support processes, focusing on ticket management and client communication. Daily responsibilities include leading a team, managing ticket triage and resolution, driving process improvements, and coordinating with various teams to resolve client issues. The role also involves monitoring support metrics and identifying opportunities for enhancing the client support experience.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cohere Health as an employer.
What you need
- 3–5 years of experience in client support, technical support operations, or customer experience in a healthcare technology or SaaS environment
- Demonstrated expertise in ticket management systems (Jira Service Desk, or similar)
- Proficiency with identity and access management tools (Okta or equivalent)
- Strong skills in team leadership, prioritization, and cross-functional communication
- Ability to distill technical issues into clear, client-appropriate language
- Experience managing SLAs, escalation processes, and support workflows
Nice to have
- Experience in healthcare IT, prior authorization, or utilization management platforms
- Familiarity with Atlassian suite (Jira, Confluence), Datadog, or monitoring/alerting tools
- Experience building or improving knowledge base systems for self-service support
- Demonstrated success in driving operational process improvements or automation initiatives
What you get
- Fully remote opportunity with about 5% travel
- Medical, dental, vision, life, disability insurance, and Employee Assistance Program
- 401K retirement plan with company match; flexible spending and health savings account
- Flex Time Off + company holidays
- Up to 14 weeks of paid parental leave
- Pet insurance
Worth weighing
- Salary range is $100,000 to $110,000, which may be a consideration for candidates
- Role involves managing a support team, which may require strong leadership skills and experience
- The position requires familiarity with healthcare regulations and technology, which may limit candidate pool
Summarised from Cohere Health's posting. Read the full original.
Listed by Cohere Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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