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Cloudbeds

Manager, Customer Support - ANZ

Cloudbeds · Australia; New Zealand

Posted about 2 months ago

or apply directly on Cloudbeds's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Cloudbeds's roles stay open a median of 55 days
Reposted
No
Salary listed
No
8% of Cloudbeds's roles list one
Ghost-job risk at Cloudbeds
high
35 stale, 7 reposted of 51 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.

About this role

As the Manager of Customer Support for the APAC region at Cloudbeds, you will lead and develop a team of Customer Support Leads, ensuring they deliver exceptional support to hoteliers. Your role involves acting as the primary escalation point for complex customer issues, driving key support metrics, and leveraging AI tools to enhance team efficiency. You will also collaborate cross-functionally to identify customer patterns and contribute to service quality improvements.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.

What you need

  • Significant direct experience in hotel or resort operations (front office, property management, revenue management, F&B, or events) at a quality independent, managed, or branded property.
  • 2+ years of experience leading or supervising a customer-facing team, with proven ability to set goals and coach performance.
  • Strong technical aptitude and learning agility, with the ability to troubleshoot independently.
  • Exceptional communication and interpersonal skills, comfortable engaging directly with customers in high-stakes situations.
  • Fluency in English.

Nice to have

  • Experience with mid-market or multi-property hospitality (management companies, branded clusters, ownership groups, or resort operations).
  • Experience creating solutions and agents using AI to improve customer service efficiency.

What you get

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling and knowledge transfer.

Worth weighing

  • The role requires a strong background in hotel operations, which may limit applicants without such experience.
  • The fast-paced environment may not suit everyone, especially those who prefer more stability.
  • No specific salary or compensation details are provided in the posting.

Summarised from Cloudbeds's posting. Read the full original.

Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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