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Cloudbeds

Manager, Customer Support - LATAM

Cloudbeds · Latin America

Posted about 2 months ago

or apply directly on Cloudbeds's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Cloudbeds's roles stay open a median of 55 days
Reposted
No
Salary listed
No
8% of Cloudbeds's roles list one
Ghost-job risk at Cloudbeds
high
35 stale, 7 reposted of 51 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.

About this role

As the Manager of Customer Support for Latin America at Cloudbeds, you will lead and develop a team of Customer Support Leads, ensuring they deliver exceptional service to hoteliers. Your role will involve direct engagement with customers to resolve complex issues, driving key support metrics, and fostering a culture of ownership and growth within your team. You will also collaborate cross-functionally to enhance service quality and leverage AI tools to improve efficiency.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.

What you need

  • Significant direct experience in hotel or resort operations
  • 2+ years of experience leading or supervising a customer-facing team
  • Strong technical aptitude and learning agility
  • Ability to thrive in a fast-paced, high-change environment
  • Exceptional communication and interpersonal skills
  • Fluency in English and Spanish

Nice to have

  • Experience with mid-market or multi-property hospitality
  • Created solutions and agents using AI to improve customer service efficiency

What you get

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling and knowledge transfer

Worth weighing

  • No salary listed
  • Role requires direct customer engagement and handling escalated issues
  • Experience in hotel operations is a firm requirement
  • Fluency in Spanish is mandatory, with Portuguese as a plus

Summarised from Cloudbeds's posting. Read the full original.

Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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