or apply directly on Cloudbeds's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 55 days Cloudbeds's roles stay open a median of 55 days
- Reposted
- No
- Salary listed
- No 8% of Cloudbeds's roles list one
- Ghost-job risk at Cloudbeds
- high 35 stale, 7 reposted of 51 open
- Hiring momentum
- 74 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-27
Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.
About this role
As a Hypercare Onboarding Coach at Cloudbeds, you will play a crucial role in supporting clients during the critical phase of launching their properties on the platform. Your responsibilities include troubleshooting technical issues, analyzing data flows, and ensuring a smooth transition for clients to become self-sufficient. This position emphasizes personalized service and requires strong emotional intelligence to help clients navigate the complexities of their new systems.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.
What you need
- Over 3 years of 5-star hospitality experience in key operational roles (Front Desk, Operations, or Revenue Management) within a boutique or leading hotel brand, OR at least 3 years of relevant B2B SaaS industry experience in a high-touch customer success, implementation, or technical support role within the Hospitality Industry
- Exceptional technical aptitude and learning agility
- Proven high emotional intelligence and trust-building skills
- Strong organizational and proactive skills
- Ability to synthesize complex, live-environment feedback and share distinct customer insights across teams
Nice to have
- Knowledge of Spanish, Portuguese, English, Thai, or Tagalog if not the mother tongue
- Project Management or Change Management certification
What you get
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Worth weighing
- Shift details will be discussed during the interview process, which may indicate flexibility but also uncertainty about final scheduling
- The role involves managing a high-priority, fast-paced ticket queue, which may lead to a demanding work environment
- The emphasis on emotional intelligence and personalized service may require candidates to have a strong background in hospitality or customer service
Summarised from Cloudbeds's posting. Read the full original.
Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.
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