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Box

Customer Success Manager (Nagoya)

Box · Nagoya, Japan

Posted about 3 months ago

or apply directly on Box's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Box's roles stay open a median of 73 days
Reposted
No
Salary listed
No
0% of Box's roles list one
Ghost-job risk at Box
high
144 stale, 19 reposted of 153 open
Hiring momentum
235 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Box's own greenhouse board since 2026-08-03. Full hiring picture for Box.

About this role

As a Customer Success Manager at Box in Nagoya, you will be responsible for managing post-sales activities for top and enterprise customers, focusing on building strong relationships and enhancing customer satisfaction. Your role will involve understanding Box's products deeply, planning and executing customer onboarding and change management, and collaborating with sales and engineering teams to integrate Box into customer workflows. You will also manage customer health scores and retention strategies, ensuring that customer needs are met effectively.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Box as an employer.

What you need

  • 3+ years of account management experience in the IT industry
  • Ability to build strong relationships and enhance customer satisfaction
  • Basic technical knowledge to respond to customer inquiries
  • Team player with innovative ideas and energy

Nice to have

  • Consulting experience
  • Marketing experience
  • Experience with Salesforce, Zendesk, or other SaaS tools
  • English proficiency for collaboration with headquarters

Worth weighing

  • Position requires living in or near Nagoya for remote work
  • Weekly in-office presence is expected for collaboration
  • No specific salary or benefits mentioned in the posting

Summarised from Box's posting. Read the full original.

Listed by Box on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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