PitchMeAI Jobs
Box

Associate Technical Support Engineer

Box · Tokyo, Japan

Posted about 2 months ago

or apply directly on Box's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Box's roles stay open a median of 48 days
Reposted
No
Salary listed
No
0% of Box's roles list one
Ghost-job risk at Box
high
82 stale, 19 reposted of 153 open
Hiring momentum
235 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Box's own greenhouse board since 2026-08-03. Full hiring picture for Box.

About this role

As an Associate Technical Support Engineer at Box, you will provide high-level technical support to enterprise customers, addressing a variety of issues related to Box products, network configurations, and APIs. Your role will involve managing support tickets, conducting detailed technical explanations through remote connections, and utilizing AI tools to automate problem-solving processes. You will also contribute to knowledge base updates, collaborate with cross-functional teams, and participate in community activities to enhance team culture.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Box as an employer.

What you need

  • 2年以上のエンタープライズ顧客向けのL2/Tier2以上のテクニカルサポート経験
  • API、サードパーティ製品連携、およびネットワークトラブルの調査能力
  • BigQuery や Google Cloud Logging を活用し、自力でクエリを記述して問題の根本原因を特定できること
  • 極めて円滑なビジネスコミュニケーション能力（日本語）

Nice to have

  • AIツールの業務利用経験
  • SaaS製品のサポート経験
  • Box の利用経験
  • MDM ソリューションに関する実務経験
  • コーディング経験

Worth weighing

  • 具体的な給与や福利厚生についての情報が記載されていない
  • オフィス勤務が求められるため、リモートワークの柔軟性が限られる可能性がある
  • AIツールを活用する環境での業務が中心となるため、技術の進化に対する適応力が求められる

Summarised from Box's posting. Read the full original.

Listed by Box on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

More roles at Box

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