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BitGo

Technical Support Engineer - AMER

BitGo · India

Posted about 3 months ago · Previously reposted

or apply directly on BitGo's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
BitGo's roles stay open a median of 82 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
38% of BitGo's roles list one
Ghost-job risk at BitGo
high
40 stale, 5 reposted of 40 open
Hiring momentum
49 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from BitGo's own greenhouse board since 2026-08-03. Full hiring picture for BitGo.

About this role

As a Technical Support Engineer at BitGo, you will provide high-level assistance to clients through various communication channels, addressing technical inquiries and issues. You will be responsible for triaging and escalating unresolved problems, maintaining communication with customers, and developing playbooks. The role requires participation in an on-call rotation and managing multiple inquiries simultaneously, all while ensuring a high standard of client experience.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of BitGo as an employer.

What you need

  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in a technical support role, preferably in financial institutions
  • Strong problem-solving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Familiarity with Google apps, Slack, JIRA, Linear, Freshdesk, and AI tools
  • Technical troubleshooting experience and comfort with command-line interfaces

What you get

  • Competitive salary
  • IT equipment support for work
  • Meal and commute allowance
  • Medical Insurance
  • Attractive Well-being allowance
  • Snacks provided in the Bangalore office

Worth weighing

  • Role requires onsite work in Bangalore office
  • Weekend working hours from 4:30 AM IST to 4:30 PM IST
  • Fast-paced environment undergoing significant growth

Summarised from BitGo's posting. Read the full original.

Listed by BitGo on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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