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BILL

Staff CX Service Enablement Specialist

BILL · United States

Posted about 3 months ago

or apply directly on BILL's site. We never take the application ourselves.

Is this posting real?

This role has been open
83 days
BILL's roles stay open a median of 83 days
Reposted
No
Salary listed
No
0% of BILL's roles list one
Ghost-job risk at BILL
high
55 stale, 10 reposted of 55 open
Hiring momentum
80 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-25

Measured from postings appearing on and disappearing from BILL's own greenhouse board since 2026-08-03. Full hiring picture for BILL.

About this role

As a Staff CX Service Enablement Specialist at BILL, you will be responsible for designing, optimizing, and governing service processes and workflows that enhance the customer experience. This role involves leading process improvement initiatives, collaborating with various departments to streamline operations, and mentoring junior team members. You will also evaluate emerging technologies to support the company's CX 2.0 vision and ensure that frontline agents have the necessary resources to deliver effective customer outcomes.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of BILL as an employer.

What you need

  • 7+ years of experience in service operations, process design, CX enablement, or business systems analysis within a SaaS or fintech environment
  • Deep experience with CRM and contact center platforms such as Salesforce Service Cloud, Five9, or similar tools
  • Demonstrated ability to lead complex, cross-functional process improvement projects
  • Strong analytical skills with proficiency in tools such as Tableau, Excel, and Google Sheets
  • Experience creating service documentation at scale, including SOPs and workflow diagrams
  • Excellent communication and stakeholder management skills

Nice to have

  • Experience in fintech, payments, or financial services
  • Lean Six Sigma, BPM, or similar process improvement certification
  • Experience with AI-powered contact center tools
  • Background in user acceptance testing (UAT) case creation
  • Experience building or managing enablement programs that combine process documentation with agent training

What you get

  • 100% paid employee health, dental, and vision plans
  • HSA & FSA accounts
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off
  • Employee Stock Purchase Program with employee discounts

Worth weighing

  • No salary listed for the role
  • Position not eligible for visa sponsorship
  • Role involves significant cross-functional collaboration, which may require strong interpersonal skills

Summarised from BILL's posting. Read the full original.

Listed by BILL on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.

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