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Appian Corporation

Resource Manager, Customer Success

Appian Corporation · McLean, Virginia

Posted about 3 months ago

or apply directly on Appian Corporation 's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Appian Corporation 's roles stay open a median of 80 days
Reposted
No
Salary listed
No
1% of Appian Corporation 's roles list one
Ghost-job risk at Appian Corporation
high
155 stale, 8 reposted of 158 open
Hiring momentum
257 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Appian Corporation 's own greenhouse board since 2026-08-03. Full hiring picture for Appian Corporation .

About this role

The Resource Manager for Customer Success at Appian will be responsible for building and managing the resource management practice for the U.S. Public Sector (USPS). This includes overseeing resource allocation, managing staffing processes, and collaborating with various stakeholders to ensure effective utilization of consultants. The role requires proactive management of staffing needs, data accuracy, and maintaining confidentiality regarding sensitive personnel information.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Appian Corporation as an employer.

What you need

  • 8+ years of experience in resource management, staffing and deployment, or workforce planning within professional services, consulting, or a technology services organization
  • Demonstrated track record of building processes and systems from the ground up
  • Experience staffing a population of 250+ billable professionals across concurrent engagements
  • Direct experience staffing U.S. Public Sector engagements, including LCAT structures and cleared personnel management
  • Fluency in services economics: utilization, bench cost, services margin, and how staffing decisions impact each of them
  • Advanced proficiency in Excel or Google Sheets, with hands-on experience in a PSA or resource management platform

Nice to have

  • Experience in a SaaS or software implementation environment
  • Experience administering, not just using, a PSA or resource management platform
  • Familiarity with process automation software and Appian

What you get

  • 401(k) plan with company match
  • Flexible time off
  • Paid parental leave
  • Medical, dental, and vision plans
  • Life insurance
  • Disability insurance

Worth weighing

  • In-person work is required 4-5 days a week, which may not suit all candidates
  • The role involves building processes from scratch, which may be challenging without existing frameworks
  • No specific salary mentioned beyond a broad range, which may lead to negotiation variability

Summarised from Appian Corporation 's posting. Read the full original.

Listed by Appian Corporation on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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