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Alma

Manager Service Client & Opérations - CDD 8 mois - Lille

Alma · Lille, Nord, France

Posted 10 days ago

or apply directly on Alma's site. We never take the application ourselves.

Is this posting real?

This role has been open
10 days
Alma's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Alma's roles list one
Ghost-job risk at Alma
high
15 stale, 5 reposted of 30 open
Hiring momentum
40 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-15

Measured from postings appearing on and disappearing from Alma's own greenhouse board since 2026-08-03. Full hiring picture for Alma.

About this role

In this role, you will manage a team of 9 within the Customer Operations department, focusing on ensuring service quality and operational performance for client operations. Your responsibilities include setting clear priorities, organizing daily activities, coaching team members, and collaborating with the broader organization to enhance processes and communication. This position is a temporary contract for 8 months, requiring on-site presence during training and allowing for remote work afterward.

Our read on this posting3.6out of 5
benefits
5/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Alma as an employer.

What you need

  • Experience managing a Customer Operations team or a similar client-facing team.
  • Ability to organize daily activities and set clear expectations for team members.
  • Skills in providing constructive feedback and supporting team development.
  • Strong communication skills with a focus on client needs.
  • Proven ability to impact operational execution and mobilize large teams.

Nice to have

  • Experience in operations related to client services or similar environments.
  • Contributions to process improvement, quality standards, training, or documentation.
  • Data-driven approach to prioritizing operational activities.

What you get

  • Competitive salary paid over 12 months.
  • Profit-sharing scheme and employee savings plan.
  • 100% employer-covered health insurance, including family coverage.
  • 100% employer-covered disability insurance.
  • Sports partnerships with Gymlib and ClassPass, or reimbursement of sports activities up to €30 per month.
  • Paid maternity or paternity leave at 100% for the entire duration, with the option to work 80% upon return for 8 weeks at full pay.

Worth weighing

  • The role is temporary and specifically for maternity leave coverage, which may limit long-term career growth opportunities.
  • The requirement for on-site presence during training may not suit all candidates.
  • The tools used include Zendesk, Looker, Slack, Lattice, and Lucca, which may indicate a specific operational environment.
  • The position emphasizes operational execution and may not focus on strategic development.

Summarised from Alma's posting. Read the full original.

Listed by Alma on their greenhouse job board, last confirmed open on 2026-10-15. PitchMeAI is not the employer.

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