or apply directly on Alloy's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Alloy's roles stay open a median of 78 days
- Reposted
- No
- Salary listed
- No 93% of Alloy's roles list one
- Ghost-job risk at Alloy
- high 26 stale, 1 reposted of 30 open
- Hiring momentum
- 35 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Alloy's own greenhouse board since 2026-08-03. Full hiring picture for Alloy.
About this role
As a Technical Support Engineer II at Alloy, you will be the first point of contact for customer support requests, responsible for triaging cases and leading discovery conversations. Your role involves gathering technical information, resolving straightforward issues, and preparing detailed handoffs for senior engineers. You will engage with customers directly, utilizing your technical skills and communication abilities to clarify problems and improve the support process.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Alloy as an employer.
What you need
- 1–3 years of experience in technical support, customer success, or a similar customer-facing technical role
- Comfort with APIs, logs, and authentication concepts
- Excellent communication skills (oral, written, and interpersonal)
- Solid judgment about when to keep digging vs. when to hand something off
- Organized in a reactive environment
- Hands-on, passionate, and creative problem solver
Nice to have
- Experience with implementation or onboarding workflows in a SaaS environment
- Familiarity with SQL, scripting, or QA processes
- Experience in an environment with clear severity levels and escalation paths
- Experience creating client-facing documentation, including Knowledge Base articles
- Experience in fraud & compliance for financial institutions
What you get
- Unlimited holiday and flexible work policy
- Pension with employee contribution
- Up to 100% compensation for 16 weeks of parental leave
- Home office stipend for new employees
- Annual £900 learning & development stipend
- Equity plan
Worth weighing
- Role involves significant customer interaction which may be demanding
- Fast-paced, reactive environment may not suit everyone
- No specific salary or compensation details provided
- Travel may be required for team-building activities and training
Summarised from Alloy's posting. Read the full original.
Listed by Alloy on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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